FAQ
Frequently asked questions
Clear answers on how we work, who we serve, security, execution, and custom solutions. For professional crypto and futures traders.
Getting started
- Who is this for?
- Professional crypto and futures traders: scalpers, swing traders, trend traders, DCA users, and small funds. If you want more discipline, better execution, and clearer insights without giving up control, we're a fit.
- Is this full automation?
- No. We don't do full automation. Our tools guard risk, optimize execution, and suggest—you make the final call. We're built for professional traders who want edge and discipline without a black box or set-and-forget bots.
- How do I get started?
- Reach out via the contact form or book a call. We'll discuss your goals, which product fits (Strategy Guardian, Trade Optimizer, Arbitrage AI, Market Insights, or a custom bot), and walk you through permissions and setup. Most solutions can be live within a few days once we agree terms.
- Can I use this with TradingView or my own signals?
- Yes. The Trade Optimizer accepts signals from TradingView alerts or your own rules. We then handle optimal sizing, TP/SL, and execution within your risk parameters.
- Do I need technical experience?
- Basic comfort with APIs and exchange settings is helpful for some products; for others, we handle most of the technical setup. We explain requirements upfront and support you through onboarding so you're not left on your own.
Security & access
- Do I need to give you my API key?
- It depends on the product. For Strategy Guardian and Trade Optimizer we may need limited, trade-only API access under your control. For Market Insights and some arbitrage flows, no API key is required. We explain exactly what permissions are needed before you sign up, and we never request withdrawal rights.
- How is my data and API access secured?
- API keys and credentials are encrypted and stored with minimal permissions (trade-only where needed, never withdrawal). We use industry-standard practices and infrastructure; we'll share more detail on request when you're evaluating a specific product.
- Can I revoke access at any time?
- Yes. You can disable or delete API keys on your exchange at any time. Stopping our access is under your control and takes effect as soon as the key is revoked.
- What exchanges or venues do you support?
- Support varies by product. We confirm which exchanges and DEXs we integrate with when you get in touch for a specific solution. We prioritize major spot and derivatives venues and selected DEXs.
Execution & risk
- Who executes the trades?
- Where execution is part of the service (e.g. Trade Optimizer, Arbitrage AI), we execute under your parameters on infrastructure we operate. You set rules, position limits, and risk thresholds; we don't override your strategy or take discretionary decisions without your approval.
- How do you handle risk and position sizing?
- Risk and position sizing are defined by you. Our AI suggests or enforces within those limits—we don't impose our own risk parameters. You can set max drawdown, position size caps, and leverage limits; we guard and optimize within them.
- What happens if the market moves against my position?
- We operate within your rules: stop-losses, max drawdown, and position limits you've set. We don't take discretionary action. If your parameters are hit, we act according to your instructions (e.g. close, reduce, or alert). You stay in control of the strategy.
- Can I run multiple strategies or products at once?
- Yes. Many clients use Strategy Guardian for oversight plus Trade Optimizer for execution, or combine Market Insights with other tools. We can outline a setup that fits your workflow and risk across products.
Custom solutions
- How does the custom bot and profit-sharing work?
- You provide strategy rules and capital. We build a semi-automated bot tailored to your edge and risk tolerance, with reporting and alerts. We can offer profit-sharing instead of (or in addition to) flat fees so our incentives align with your success. Structure and terms are agreed case by case.
- How long does it take to set up a custom bot?
- Timeline depends on strategy complexity and integrations. Simple setups can be live in a couple of weeks; more involved strategies may take a few weeks. We give a clear timeline and milestones when we scope the project.
Pricing & onboarding
- How is pricing structured?
- Pricing depends on the product and usage: some solutions use subscription or tiered pricing, others flat fees or profit-sharing (especially for custom bots). We'll give you a clear quote after we understand your needs—no hidden fees.
- Is there a minimum commitment or contract?
- Terms vary by product. We aim for straightforward agreements; some offerings have a minimum period, others are more flexible. We'll spell this out before you commit.
- How quickly can I get started?
- After we agree terms and you provide the necessary access (e.g. API keys where required), most products are operational within a few days. Custom bots take longer depending on scope.
Data & privacy
- Do you store or use my trading data?
- We use data only to deliver the service you've signed up for (e.g. execution, alerts, reporting). We don't sell your data or use it for unrelated purposes. Details are in our Privacy Policy.
- Where is data processed and stored?
- Processing and storage use secure, professional infrastructure. We can provide more detail on request for compliance or due diligence when you're evaluating a specific product.
Support
- How do I get support?
- Contact us via the website form or email. For ongoing clients we provide direct support channels; we'll confirm how to reach us when you onboard.
- What are your response times?
- We aim to reply within 24–48 hours for initial inquiries and ongoing support. Urgent issues related to live trading are prioritized accordingly.